![]() ![]() ![]() Our goodwill policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and made to order or personalised items. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a Sweet Things Savoury gift card or vouchers for the equivalent value of the returned items. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Under our goodwill policy, within 28 days after you have received your non-perishable and/or non-personalised, custom orders from us, you are not entirely satisfied with them you can return them with your proof of purchase and we will refund you for or replace/exchange the returned items. In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. We will explain refunds in more detail below… This does not however affect your statutory rights. Unfortunately, we are unable to refund made to order food orders. If you have not contacted us to rearrange a failed delivery or collection within 24 hours, your order will be cancelled and the cost of your order (excluding the cost of perishable items and any other associated charges) will be refunded to you. In cases where it is not possible to offer redelivery, your order will be cancelled and the cost of your order and any other associated charges will be refunded to you. There will be no charge for the rearranged delivery, and we will do our very best to get your order delivered as soon as is practically possible. If we deliver outside the specified delivery period and no one is available to accept the order, a card will be left asking you to contact us. If you fail to rearrange delivery, your order will be cancelled. Redelivery is subject to availability and is chargeable. If, in the unfortunate situation no one is available to accept your delivery, a card will be left by our driver asking you to contact us at your earliest convenience to arrange an alternative delivery time. Products will not be left unattended, for example in a garage. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances. We reserve the right to restrict deliveries in certain areas. We recommend calling us on 01945 465737 as soon as possible to discuss your order. Yes, you can change your order up until Order Cut Off which is 12 noon seven days before your delivery/collection. We’re sorry but we cannot leave deliveries unattended.Ĭan I amend my order after I have completed checkout? Please call us on 01945 465737.Ĭan you leave my delivery in a safe place? It's quick and easy to change your delivery. I'm not going to be in when my delivery is due – what should I do? Once all the items in your order are ready, your order will be dispatched. If your delivery has not arrived as stated and you haven't heard from us, please contact us 01945 465737. Our drivers will attempt to contact you if the delivery is running early or late. Collection from 33 Gaultree Square, Emneth, Wisbech, Cambridgeshire, PE14 8DA at a pre-arranged time. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Meal Delivery Service is restricted to PE13 and PE14 postcode areas only.Ĭlick & Collect: Alternatively, you or anyone over the age of 18 can collect your order from us. ![]() Packaged goods such as our Baking Kits can be delivered via courier across the UK within 2-3 working days (this might be slightly longer in busy periods). All desserts are suitable for vegetarians.īespoke: If you would like us to make a dessert for you, please call us on 01945 571080 or email to bespoke order thank you.įor delivery costs please get InTouch with the store, 01945 465737, We only offer delivery in certain circumstance'sĭelivery of made to order products is available within a 20 mile radius of Wisbech, Cambridgeshire. It is decorated with more chocolate whipped cream, fresh cherries, and chocolate shavings.ĭietary Requirements: Available with no dietary requirement or gluten-free. Several layers of chocolate sponge cake sandwiched with whipped cream and cherries. Despite it's reputation as a 1980s classic, Black Forest Gateau is absolutely delicious, rich and chocolatey. ![]()
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